Boost Customer Loyalty with E-Business
What good is a business with innovative ideas and intelligent products if its customers aren’t satisfied? Nowadays, customer retention is vital for your business, which means the topic of customer care is increasingly important. We’d be happy to give you the support you need in this area.
E-business: automated processes and direct customer contact
The rapid development of technology and the Internet means that we can now perform many processes electronically and online. That includes communication between your business and your customers: e-business. Quickly and directly responding to customers’ questions boosts customer satisfaction. Service quality is the key word that businesses use to define themselves and set themselves apart from the competition
How can UNIORG help?
The better certain services work, the higher customers’ acceptance and willingness to use your products and services will be. These services include:
- Guided navigation through order processing
- Variant configuration support for complex products
- Online order tracking functions
- Options for direct communication between the customer and the service department, for example through a live chat or a service hotline
These functions ensure that a direct connection is established between your customers and your organizational processes with added value – what we call “connected value”. Your customers feel that they are in good hands, and you find out more about their needs, which is important knowledge that you can use to keep improving the products and services you offer. We help you optimize the services you need to achieve these goals.
How does UNIORG work?
Our UNIORG Application Framework is a model that covers all the relevant aspects of customer care.
It can be expanded to fit a wide variety of different scenarios. We’ll work with you to develop a customer retention strategy for your business on this basis. Our customer care specialists then provide you with the technologies to implement this strategy. We rely on multi-channel strategies to stabilize your business relationships and develop them further in the long run. This is an invaluable asset, particularly in the B2B sector and for distribution via specialist retailer structures.
Which solution is the right one for you?
As integration specialists, we have a wide variety of SAP-based and proprietary e-business solutions on hand including SAP NetWeaver with SAPUI5, JAVA Web Dynpro or the UNIORG Application Framework with Sencha ExtJS. We’ll work with you to find the best solution for you.
UNIORG’s e-business solutions
Find out more about UNIORG’s e-business solutions here: