• Managed services by UNIORG
    Managed services by UNIORG
    With tailor-made service level agreements

Application services for SAP and UNIORG solutions

To make sure that you can rely on your SAP and UNIORG solutions in the long term, we offer various application services to help you quickly and easily eliminate errors or implement minor improvements. Upon request, we combine continuous monitoring of the applications we manage with the expertise of UNIORG employees to come up with long-term potential improvements for your IT-based processes.

UNIORG’s flexible application services are configured based on your business’ individual requirements. Whether you need 1st, 2nd or 3rd-level support, whether responsive or proactive – it’s all up to you. Our certified service center with the Service Desk and various ticket systems is available to handle the organizational aspects for you.

Basic support • Application support • Application management

The Service Desk is the single point of entry, regardless of what problems you have to report. Qualified experts with the specialized knowledge required will handle your needs. You benefit from short response times, high-quality service and even more expertise.

The advantages are clear:

  • Sophisticated, clear usage models that allow you to adjust our application services to your budget and process requirements.
  • UNIORG offers scalable service-level agreements based on an SAP-certified service process.
  • This way, you can rely on a professional service organization without having to tie up your own resources.
  • UNIORG application services enable you to focus on developing your processes and applications further instead of searching for and eliminating errors.
  • With UNIORG application services, you can tap the full potential of your SAP solutions without having to acquire all the necessary expertise or reserve specialists for this purpose.

 

Basic support

UNIORG’s basic support plans, installs and manages SAP systems for all SAP solutions and their data platforms (DB2, Oracle, MaxDB and Hana).

The base for your SAP application isn’t immune to errors and needs regular monitoring. For example, SAP has developed the EWA (Early Watch Alert) to monitor the health of your SAP ERP system and its base components. We use this alert through the SAP Solution Manager we work with. It generates both responsive and proactive information and recommendations. In addition, UNIORG basic support offers a number of scalable parameters and cross-manufacturer tools, including customized individual monitoring.

Application support

SAP application support from UNIORG offers responsive support for your SAP applications based on definable SLAs or SAP maintenance contracts. Benefit from the knowledge of our experienced experts, proven processes and best practices to boost efficiency throughout the entire application lifecycle.

We handle incidents and change requests based on an SAP-certified standard process that our company has successfully used for many years. As a single point of entry, the Service Desk knows exactly where to find the ideal experts for your concerns, and ensures processing in accordance with your SLA. Every status change in a process triggers an informational e-mail to you so that you are always up to date.

The application experts we work with have many years of SAP experience in national and international projects. Their ongoing involvement in these projects ensures knowledge of both the latest software releases, and state-of-the-art process variants. Thanks to regular reporting, you always have an up-to-date overview of your queries.

Application management

The primary objectives of forward-looking application management are ensuring operation of SAP applications while reducing the complexity of applications and the costs of SAP support. UNIORG will assist you with flexible offers (service-level agreements) that are specifically geared toward your business’ requirements. The main difference as compared to basic application support is the proactive approach that includes continuous improvement of processes and the applications based on them.

This allows IT managers and their employees to focus even more on the strategic aspects of business and critical projects, while improving the reliability of SAP systems with a very high quality of service. The advantages:

  • We take on responsibility for processes in your SAP environmentg
  • Highly qualified SAP experts for your requirements
  • Your SAP application is always up to date
  • Consulting and support for your users

Contact

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